We Offer a 1 Year Warranty on all of our backpacks.

What does this 1 Year Warranty cover?

This 1 Year Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

What this means: If the product(s) you have ordered from us are damaged, defected, or don't work properly, and it's our fault, we will repair or replace your product at no charge.  Proof of purchase is required for all warranty claims, so please have your order number ready.

What will we do to correct problems?

We will either repair the Product at no charge, using new or refurbished replacement parts.

What does our Warranty not cover?

Our Warranty does not cover any problem that is caused by:
conditions, malfunctions or damage not resulting from defects in material or workmanship

What do you have to do?

To obtain warranty service, please contact us at customerservice@mountserene-hiker.com to determine the problem and the most appropriate solution for you.