Exchanges & Return Policy

What is your return policy?

  • Due to each item being made to order and limited quantity. At this time, we are not accepting returns or exchanges. Once shipped, all sales are considered final. If you have concerns about your order please contact us.
  • If you included the wrong address, please send an email as soon as possible for us to change it. If you do not reach out by the time we ship the order, we will not be able to change the address.
  • We do not offer cancellations/changes to your order after it is placed. Make sure to check your sizes and address before ordering.

While our policy is firm, we are willing to work with you to ensure that your experience with MountSerene Hiker is nothing but positive.


If you have any questions concerning our return policy, please contact us at: