When will my order ship?

Unless you placed a pre-order for an item, we ship out order within 2-3 business days after you order is placed.  Once your order starts fulfillment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and send it over to you. 

If I don't love the product(s) I have received, can I return them?

If you are not completely satisfied with your purchase, you may return brand new item(s) within 14 days of the delivery date for a full refund minus the cost of shipping.

Please contact Customer Service at customerservice@mountserene-hiker.com to schedule the return and receive a return label.

Do you have a warranty policy?

Yes, we have a 1 Year Warranty on all of out products. If the product(s) you have ordered from us are damaged, defected, or don't work properly, and it's our fault, we will repair or replace your product at no charge. Read more about it here:


How long does shipping take?

For orders shipping domestically to the U.S., orders typically take about 2-3 business days to arrive. International orders take about 10-14 days to arrive.

Who can I contact if my question wasn't answered?

Please contact info@mountserene-hiker.com for all other inquiries.